Monthly Archives: April 2020

Outside our comfort zone

Creating our own success masterpiece takes courage and commitment. However, sometimes we work hard towards realising a dream that is not even ours – in reality the dream is someone else’s. When we wake up to this truth we may have a courageous decision to make. It’s time to undress our ambition and declare our aspirations and take courageous action. When making a change towards the life we choose there are often two opposing forces within: 1. Just settle for what you have 2. Don’t settle and go for what you want. One of the steps to not settling and going for what we want is to undress our ambitions and declare our aspirations, and the superpowers of belief, courage, conviction and commitment are how to do it. To undress ambition is one of the essential qualities for living the life we want. It is often fear that keeps us from declaring our ambition — the fear of what we might lose if we take a risk. It is outside our comfort zone that the truly amazing opportunities lie that propel us into the life we want. Create a life you truly value by reflecting on the past and being a powerful creator of a 2020 you’ve chosen. Let me help…

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Show you have the solutions

When it comes to business there is nothing more important than having our prospective clients trusting that we can solve their problems. We need to know what problems the people we serve have. I’ve been in business for over 25 years and this is the key to more successful outcomes. Your ability to thoroughly explore this area with your client is critical and I know this is what determines those who will make more sales. When you step out with conviction and state what you believe, some will follow and some won’t. The ones that will follow you are the ones that matter. This way you get to work with people who want you to help and have more commitment. There is no point even beginning to talk about our many solutions — the how — until we have addressed all of the concerns, worries, doubts, fears and problems. I think we start with solutions far too early and don’t spend enough time on the problems, and this often ends in no sale. We must get better at leaving no stone unturned when it comes to seeking and understanding the problems our clients have and responding with compassion. If this is done well, in many cases they…

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Saying NO is a YES for self-respect

Once we decide what is important in our lives, the rest suddenly becomes less important. It’s then time to say no to the things that don’t matter — the things that take up our precious time and energy. Learning to say the small but powerful word, no, is critical to success. We grew up with the word no — some more than others. We may hear lots of no’s but how good are we at saying no to others? Many find it extremely difficult to say no for fear of letting others down. But if pleasing others means limiting your own personal growth then it’s time to put yourself first and say “No”. Saying NO is a YES for self-respect. “People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I’m actually as proud of the things we haven’t done as the things I have done. Innovation is saying no to 1,000 things.” Steve Jobs Why not just say, “Yes”? You can’t say yes to everything — think capacity Not…

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Lifetime True Believer clients

In business we seek to retain our existing clients and search for ways to attract new ones. But too often we make this more complicated than it needs to be. When we love our work and give extraordinary care to existing clients, their recommendations become an everlasting supply of new clients — providing lifetime fans! Those clients who believe we can solve their problems become lifetime True Believers in business. What sits behind a well-positioned, profitable and sustainable business — a business that stands out? It’s undeniable that client care is at the top of the list. After nearly three decades spent in sales and service I know that it is not difficult to stand out with extraordinary client care. In part this is because it’s simple to do, but also because few do it well. Many have a one-transaction mentality. They invest little in their current clients and spread themselves thinly looking for new ones. Being a stand out is straightforward: Passion shows — do the work you love! Give more than expected — under promise and over deliver Show genuine interest in your client’s business and personal life Delight with acts of kindness by mailing a gift or…

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